Studied Project Management at Conestoga College. Skilled in Agile leadership, conflict resolution, backlog management, CRM tools, workflow optimization, and driving team collaboration for success.
Expertise in leading Agile ceremonies, sprint planning, and backlog refinement, with a strong focus on continuous improvemen
Skilled in task coordination, stakeholder management, and risk mitigation using tools like JIRA, Trello, and Azure Boards.
Experienced in using structured mediation frameworks, sentiment analysis, and behavioral tools to resolve workplace conflicts effectively.
Expertise in optimizing workflows, process mapping, and applying Lean Six Sigma principles to improve operational efficiency.
Proven ability to lead diverse teams, foster collaboration, and implement team-building strategies to improve productivity and cohesion.
Proficient in using CRM tools, analyzing performance metrics, and improving lead generation and customer retention strategies
Skilled in designing and delivering role-specific training programs and using performance metrics to enhance team and individual productivity.
Strong background in managing customer service operations and building long-term client relationships through personalized strategies.
Gained in-depth knowledge of project management principles, methodologies, and tools, including Agile, Scrum, and risk management strategies.
Studied advanced physics concepts, research methodologies, and analytical techniques, building strong problem-solving and critical-thinking skills for technical challenges.
Acquired foundational computer science knowledge in programming, algorithms, data structures, and software development, with hands-on technical experience.